IMPORTANT NOTES - GROUPS / DISCOUNTS / HOW TO CANCEL

Group Bookings 

Group Bookings | A group booking is 4+ rooms.

Group bookings have different cancellation conditions which will be clearly stated at the time of booking.  

Discounts  

We offer discounts when you book accommodation and ski extras together. Cancellation of a part of your holiday can result in price increases on the remainder of your holiday.

Cancellation 

If you wish to cancel your booking, we must receive and acknowledge this in writing before 5pm (Andorra Time) to calculate any fees.  

If your accommodation booking starts within the next 21 days – Please contact us within 24hrs of any Government Travel Restriction update that prevents you from reaching Andorra to claim your refund or change your booking. (contact us within 10 days for any Transfer & ski extras only bookings)

We are unable to offer refunds if you are self isolating for any reason, or there are testing or vaccinated status requirements introduced at any time before or during your travel or stay.